Management Services, which are designed and tailored to meet and exceed your specific requirements.

The trend in outsourcing continues to grow – both in the number and value of the transactions and in the variety of services that are outsourced.

The market forces that have pushed organisations to outsource show no sign of abating, indeed, the competitive pressure on cost savings continues to rise. However, other factors are increasingly influencing the decision to outsource, access to innovation, increased speed to market and service quality are becoming equally as important as cost savings.

The success of any outsourcing project depends primarily on picking the correct support partner. 1A Emergency Services is a leading, proven specialist in the provision of integrated property solutions and building maintenance repairs to organisations in the public and private sectors throughout Scotland.

Through benchmarking and process mapping, we seek to identify potential areas for improving current service levels across our client’s estate whilst delivering both short and long term cost savings. We aim to exceed expectations whilst providing
you with a friendly cost effective service, backed by informed and professional administrative support.

It is our fundamental philosophy to focus primarily on you, the customer, to not only match your expectation but to exceed it.

Call Centre Solutions
	Client branded help line Dedicated call handling teams Emergency trades response, utilising GPS trackers 'Real time’ reporting via a dedicated web portal Individual Reporting function options Tailored decision making matrix’s
Supply Chain Management
	Benchmarking of existing contractors (cost and quality) Vetting and accrediting services Access to existing supply chain, across all disciplines Procurement Key performance indicator management
Management Reporting
	Interim reports Tailored key performance indicators Spend profiling Trend reporting
Financial Analysis
	Budget control and reporting services Financial trend analysis Management of cost base through call priority